Policies

REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Lazer Tag Mobile reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event.  Lazer Tag Mobile will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY:
Lazer Tag Mobile is committed to protecting your privacy. We use the information we collect on the site to make bookings with Lazer Tag Mobile as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge may be applied for locations in excess of 20 miles from our home zip code of 28314. Travel Surcharge is waived for parties of more than three hours in duration. See our Service Area for more information on travel surcharge.

BAD WEATHER:
There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling process.  You may also choose to move your laser tag party to an indoor venue, if available and you gain proper permission.

LASER TAG WAIVER:
All Laser Tag Party participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. Waiver can be downloaded here.

SUPERVISED CHILDREN:
Lazer Tag Mobile does require a parent or responsible adult to be nearby the Laser Tag playing field at all times.

ALCOHOL/DRUGS:
You may choose to serve alcohol at your event or party to those of legal age; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if it interferes with the safety of players or our employee(s). Drugs of any sort will not be tolerated in or around the Lazer Tag Mobile equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

REFUSAL OF SERVICE:
Lazer Tag Mobile reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

DAMAGE/INJURY:
Neither Lazer Tag Mobile nor any of its employees shall be responsible for any damage to property resulting from a laser tag party. This includes both above ground and below ground property/equipment damage. Additionally, Lazer Tag Mobile reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or willful damage of same by client’s guests. Lazer Tag Mobile or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party and players. These photos may appear on our Facebook page and/or web site.  We never identify players/guests by name. If you do not want our Game Coach taking these pictures or posting them please be sure to let our Game Coach know.

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is very much appreciated, but not required.

Booking any party with Lazer Tag Mobile constitutes your agreement with these policies.

Birthday Parties, Corporate Events, School Functions – North Carolina Laser Tag Party

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